FAQ

Frequently Asked Questions

Everything you need to know about ordering a cake from Her Delight UK in Gillingham. Can’t find your answer? Message us on WhatsApp.

  • 5.0 on Google
  • 5★ Food Hygiene
  • Halal & eggless options
Vintage piped heart birthday cake

Prices & ordering

How much does a custom cake cost?

Our custom cakes start from £14 for a 4" cake, £24 for a 6", £34 for an 8" and £45 for a 10". The final price depends on the size, number of tiers and how detailed the decoration is. Send us your ideas on WhatsApp and we will confirm an exact price before you book.

How far in advance should I order my cake?

Please give us at least 3–7 days’ notice for most cakes. Weekends and big occasions book up first, so the earlier you get in touch, the better. For wedding cakes, contact us as early as possible to secure your date.

Do you take a deposit?

Yes. A 20% deposit secures your date and your order. The deposit is non-refundable, because we reserve the slot and start planning your cake as soon as it is paid.

How do I place an order?

Message us on WhatsApp on 07918 849910, send a DM on Instagram, Facebook or TikTok, email [email protected], or use the order form on our website. Tell us your date, occasion, size, flavour and any design ideas or inspiration pictures.

How much is a wedding cake?

Wedding cakes are priced on enquiry, because every one is designed around your day: the number of tiers, the decoration and the number of guests all affect the price. Message us with your date and ideas and we will send you a quote.

Delivery & collection

Do you deliver?

Yes. We deliver across Gillingham, Chatham, Rochester, Rainham and the rest of Medway, as well as Sittingbourne, wider Kent and East London. Delivery is priced by distance, and we will quote it when you order.

Can I collect my order?

Yes, you are welcome to collect from us in Gillingham (ME7). We are open every day from 9am to 6pm, and we will agree an exact collection time with you when you order.

Dietary & allergies

Do you make halal cakes?

Yes, we make halal cakes. Just mention it when you place your order.

Do you make eggless cakes?

Yes, we can make eggless cakes on request. Let us know when you order.

Do you make gluten-free or vegan cakes?

Not at the moment. We currently offer halal and eggless options, but we do not make gluten-free or vegan cakes.

Can you make a nut-free cake?

Our kitchen uses nuts, including pistachio and hazelnut products such as Nutella and Kinder Bueno, so we cannot guarantee that any of our cakes are nut-free. We are Food Allergen certified, so please tell us about every allergy when you order and we will talk you through the options.

Are you registered and food hygiene rated?

Yes. We have a 5★ Food Hygiene rating, a Level 2 Food Hygiene certificate and Food Allergen certification.

Cakes & designs

What cake flavours do you offer?

Our sponges include vanilla, chocolate, red velvet, coffee and pistachio, plus fruity flavours such as lemon & blueberry. Ask us about combining flavours across tiers.

Can you make a cake from a picture or theme?

Yes. Send us your theme, colours, any characters and inspiration pictures, and we will design a cake to match. Every cake is hand-decorated to order, so no two are ever the same.

Do you sell cupcakes and brownies?

Yes. Cupcakes come in boxes of 3 (from £5), 6 (from £10) or 12 (from £15). Brownie boxes of 6 start from £17, and single brownies from £2.80, in Nutella, Pistachio, Kinder Bueno and Lotus Biscoff.

What else do you make?

As well as cakes, cupcakes and brownies, we make bento cakes, cookies, dessert cups and our viral milk cake. Prices for these are on enquiry, so just message us.

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Let's bake something special

Got a celebration coming up?

Send us your date, occasion and any inspiration pictures. We'll come back with ideas, flavours and a price.